Guest Service Agent
PhuketFit, the premier Health & Fitness retreat, invites an experienced and personable Guest Service Agent (GSA) to join our dynamic reception team. As the face of our retreat, you will provide exceptional customer service, ensuring guest satisfaction and creating unforgettable experiences. Your focus on resolving complaints and anticipating needs will play a vital role in delivering outstanding service.
We seek an ideal GSA who is passionate, customer-focused, and eager to develop themselves within our organization. If you have prior reception experience, particularly in health and fitness or hotel settings, this is an opportunity for you. Exceptional communication, interpersonal skills, and the ability to multitask under pressure are crucial. Your problem-solving mindset, attention to detail, and positive attitude in a fast-paced environment will contribute to our success. Proficiency in basic software programs and a collaborative approach will be key attributes for this role.
Join PhuketFit’s vibrant team dedicated to transforming lives through health and wellness. By embracing this opportunity, you’ll contribute to the enrichment of our guests’ retreat experience while embarking on your own personal and professional growth journey. Discover the potential for future development in your health, career, and progression within our company. Apply now and embark on an exciting and fulfilling journey with us at PhuketFit!
Guest Service Agent Job Responsibilities:
- Greet and welcome guests upon arrival
- Perform check-in and check-out procedures
- Handle guest requests and inquiries promptly and efficiently
- Maintain accurate and up-to-date guest accounts and billing information
- Perform regular inventory stock updates and submit to accounting and the general manager
- Ensure guest satisfaction by anticipating and resolving issues
- Handle and escalate any customer complaints to the appropriate department
- Ensure that all necessary on-boarding steps are followed as required
- Maintain a clean and organized reception/front office area
- Perform other duties as assigned by the management team
- Any other additional tasks or responsibilities deemed necessary by management pertaining to the needs of PhuketFit’s programs and its guests
Guest Service Agent Key Competencies:
- Excellent communication and interpersonal skills
- Ability to multitask and work well under pressure
- Strong problem-solving and decision-making skills
- Ability to work independently as well as in a team environment
- Strong attention to detail and accuracy
- Ability to maintain a positive attitude and demeanour in a fast-paced environment
- Proficient in the use of computers and basic software programs
Guest Service Agent Qualifications and Experience:
- High School Diploma or equivalent
- Minimum of 2 years of experience in a reception environment, preferably in a health and fitness establishment or hotel property
- Fluent in English is a must
- Experience in using reservation software is preferred
- Experience in handling customer complaints is preferred
Submit your appliation
Our Benefits
Make a Real impact
Work in a small company that stands out and has a big impact. Collaborate with expert program specialists and coaching staff to develop wellness improvements. Deliver personalized services to help clients kickstart their healthy lifestyle and reach fitness goals.
Long-Term Potential
Work with a dynamic and growing company that encourages personal growth and offers the potential for career advancement. We hire from within first and provide opportunities to take on greater roles within the company.
Work Life Balance
Join us and be just five minutes away from the gorgeous Naiharn beach with its breathtaking views of the Andaman Sea. Feel the refreshing sea breeze and create unforgettable moments!
Opportunity
Join a company where you can lead and contribute to every aspect of its operations. Create, plan, and execute for an unparalleled opportunity for career growth.
Other Job Openings
Fitness Nutrition Coach
Thai Nationality or Foreigner, Urgently Required
- PhuketFit is a fitness and weight loss retreat and is looking for a Fitness & Nutrition Coach who will deliver a world class program experience to our clients!
- The ideal candidate for this role will have a background in health and wellness, with a focus on nutrition and exercise. They should possess excellent interpersonal and communication skills, be highly organised, and have a passion for helping others achieve their health and wellness goals.
- The successful coach to join our team will be extremely self-motivated and outgoing. Working with a varied clientele he/she must be positive at all times and bring a level of energy to our program that will encourage participants to drive themselves further than they thought they could.
- The coach should have experience in leading strength and conditioning classes, managing the flow of a class, providing group and one-on-one instruction, and ensuring the safety of participants.
- The Fitness & Nutrition Coach is responsible for providing personalised support and guidance to guests seeking to improve their health and lose weight through a combination of diet, exercise, and other wellness practices.
- The successful candidate will receive competitive compensation, opportunities for personal growth, and be a part of an inspiring and fun work environment.
Sales and Marketing Executive
Thai Nationality or Foreigner
- Exciting opportunity to join the PhuketFit team as a Sales and Marketing Executive
- Responsible for implementing an integrated marketing strategy and leveraging it to generate leads and hit revenue targets
- Requires marketing experience and a proven track record of sales to end-consumers
- Must have excellent English communication skills and a strong understanding of social media and digital marketing
- Offers potential for professional growth within an exciting industry and the opportunity for greater responsibility and management opportunities.
Program Coordinator
Thai Nationality
- Be the face of PhuketFit and create the ultimate fitness experience for program guests.
- Manage and oversee fitness studio staff and assist in administration and organization of the program.
- Ensure cleanliness, maintenance and security of fitness areas and equipment.
- Promote PhuketFit's vision and values and provide 5-star guest relations.
- Handle a variety of tasks from reporting, payroll, equipment acquisition and more, as directed by the General Manager.
Strength & Conditioning Coach
Thai Nationality or Foreigner
- PhuketFit is a fitness and weight loss community looking for a coach to deliver a world-class workout experience to clients.
- The ideal coach should be self-motivated, outgoing, positive, energetic, and possess excellent communication skills.
- The coach should have experience in leading strength and conditioning classes, managing the flow of a class, providing group and one-on-one instruction, and ensuring the safety of participants.
- Key skills required include leadership abilities, passion for health and fitness, empathy for clients, and being a team player.
- The successful candidate will receive competitive compensation, opportunities for personal growth, and be a part of an inspiring and fun work environment.
Mobility Instructor (Yoga & Pilates)
Thai Nationality
- Teach safe and effective group yoga classes to a diverse audience.
- Provide participants with a safe and healthy environment.
- Teach fun, motivational yoga classes about the benefits of healthy living.
- Maintain the necessary qualifications, certifications, and continuing education credits for the position.
- Maintain a professional demeanour and a positive attitude.
Detox Consultant
Thai Nationality
- Opportunity to work in a team of professionals delivering detox and cleanse consultations and managing SPA programs at PhuketFit.
- Requires a minimum of two years of experience in a relevant field such as sports science, wellness studies, health management, physiology, or life sciences.
- Requires excellent interpersonal, organizational, communication, and problem-solving skills.
- Requires a physically fit and empathetic candidate who can provide 5-star service and participate in brand building and outside activities for guests.
- Offers opportunities for professional growth and development through education, literature, conferences, and workshops.
Weight Loss Consultant
Thai Nationality
- Weight-loss consultant role within a professional team, guiding guests toward long-term healthy lifestyle changes.
- Qualifications in nutrition, dietetics, physiology, or life sciences are required, as well as a strong knowledge of fitness and exercise.
- The ideal candidate will have excellent interpersonal, emotional, and communication skills, as well as at least one year of nutritional consultation experience.
- Delivering informative and interactive education classes, maintaining guest files and records, and providing 5-star guest service are all expected.
- Candidates must be physically fit, able to work a variety of shifts, possess strong computer and research skills, and be able to work in a multicultural environment.
Trainee Media Person
Thai Nationality
- Capture and edit photos and videos
- Manage social media channels
- Support content and social media strategy development
- Provide performance reports and recommendations
- Ensure multimedia content is on-brand and in line with the retreat's identity.
House Keeping
Thai Nationality, Urgently Required
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Clean guest rooms to the company's standards.
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Clean common areas of the company.
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Check the condition of rooms after guests check out.
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Consistently report the status of rooms to supervisors and relevant staff, such as readiness for new guests, any damages, or need for repairs.
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Perform other tasks as assigned by superiors.
F&B Server
Thai Nationality, Urgently Required
- Customer service duties: taking orders, serving food, setting up equipment.
- Responsible for maintaining general orderliness in operating the restaurant so that it is neat and tidy.
- Listen to and solve customer complaints in a gentle and satisfying manner that satisfies customers and meets company policy.
- Responsible for preparing and cleanliness before opening and during opening service Including arranging the table correctly according to the specified standards.
Kitchen Cook
Thai Nationality, Urgently Required
- Open the kitchen, prepare equipment and utensils, and ensure ingredients and seasonings are fresh and ready for use.
- Cook assigned dishes to the company's standard, ensuring taste and quality.
- Maintain cleanliness and order in the kitchen, ensuring equipment and utensils are clean, organized, and safe.
- Use ingredients efficiently to minimize waste and cost.
- Follow safety and hygiene principles strictly in the kitchen and food preparation.
- Close the kitchen, clean up with the team, and prepare equipment or ingredients for the next day.
- Assist the head chef in maintaining strict standards in food preservation, ingredient storage, and ensuring food safety for consumers.
- Responsible for other tasks as assigned and follows instructions strictly.