PhuketFit, the premier Health & Fitness retreat, invites an experienced and personable Guest Service Agent (GSA) to join our dynamic reception team. As the face of our retreat, you will provide exceptional customer service, ensuring guest satisfaction and creating unforgettable experiences. Your focus on resolving complaints and anticipating needs will play a vital role in delivering outstanding service.

We seek an ideal GSA who is passionate, customer-focused, and eager to develop themselves within our organization. If you have prior reception experience, particularly in health and fitness or hotel settings, this is an opportunity for you. Exceptional communication, interpersonal skills, and the ability to multitask under pressure are crucial. Your problem-solving mindset, attention to detail, and positive attitude in a fast-paced environment will contribute to our success. Proficiency in basic software programs and a collaborative approach will be key attributes for this role.

Join PhuketFit’s vibrant team dedicated to transforming lives through health and wellness. By embracing this opportunity, you’ll contribute to the enrichment of our guests’ retreat experience while embarking on your own personal and professional growth journey. Discover the potential for future development in your health, career, and progression within our company. Apply now and embark on an exciting and fulfilling journey with us at PhuketFit!

Guest Service Agent Job Responsibilities:

• Greet and welcome guests upon arrival
• Perform check-in and check-out procedures
• Handle guest requests and inquiries promptly and efficiently
• Maintain accurate and up-to-date guest accounts and billing information
• Perform regular inventory stock updates and submit to accounting and the general manager
• Ensure guest satisfaction by anticipating and resolving issues
• Handle and escalate any customer complaints to the appropriate department
• Ensure that all necessary on-boarding steps are followed as required
• Maintain a clean and organized reception/front office area
• Perform other duties as assigned by the management team
• Any other additional tasks or responsibilities deemed necessary by management pertaining to the needs of PhuketFit’s programs and its guests

Guest Service Agent Key Competencies:

• Excellent communication and interpersonal skills
• Ability to multitask and work well under pressure
• Strong problem-solving and decision-making skills
• Ability to work independently as well as in a team environment
• Strong attention to detail and accuracy
• Ability to maintain a positive attitude and demeanour in a fast-paced environment
• Proficient in the use of computers and basic software programs

Guest Service Agent Qualifications and Experience:

• High School Diploma or equivalent
• Minimum of 2 years of experience in a reception environment, preferably in a health and fitness establishment or hotel property
• Fluent in English is a must
• Experience in using reservation software is preferred
• Experience in handling customer complaints is preferred