1. INTRODUCTION
This document outlines the rights and responsibilities relating to the Guest’s entitlements during the enrollment period of one or more of our programs - Weight-loss, Fitness program (referred to as “programs”).
2. DEFINITIONS
2.1. The term “Guest” or “Client”, refers to a person who buys a PhuketFit program (with or without onsite accommodation).
2.2. A person becomes “Guest” once the Terms and Conditions have been read and accepted and the deposit been completed.
2.3. “Programs” include all contents (consultations, classes, meals…) designed and delivered by Phuket Fit Co., Ltd.
2.4. The “starting day” is the first day of a guest’s program at PhuketFit.
2.5. The “check-in day” is the day before the “starting day”.
3. PHUKETFIT HEALTH RESORT
PhuketFit operates a strict “no smoking” policy. If you wish to smoke, we ask you to smoke outside of the resort grounds and away from other guests and our staff.
4. AGE, PHYSICAL CONDITION AND MEDICAL BACKGROUND
4.1. The guest declares that he is physically fit and mentally capable to engage in exercise, fitness and diet programs, and will inform PhuketFit (the instructors, consultants and related staff) of any condition or risk that may have an effect on their ability to participate in any exercise, or fitness program, prior to commencement. If a guest has any doubt on this, they should consult with a Doctor or Medical Physician before confirming and paying the deposit.
4.2. In case of serious injury, the guest cannot ask PhuketFit (trainers or other staff) to adapt or change the contents of any group classes. The guest is only permitted to participate in the classes he/she physically can do, regarding his/her ‘minor’ injury without disturbing the class.
4.3. The minimum age required to join a program is 16 years old. However, any guest of the age of 16 - 18 years, must be accompanied by an adult (parent or guardian) who is also a PhuketFit guest.
4.4. No children under the age of 16 years old should be left unguarded or unattended around PhuketFit property and facility at any time.
5. DAMAGE - PERSONAL INJURY / PERSONAL ITEMS
5.1. For a summary of our disclaimer kindly refer to our website. Individual disclaimers will be given, explained and signed upon enrolment.
5.2. Phuket Fit Co., Ltd is not responsible for the loss or theft of, or damage to, personal property on or off the PhuketFit premises, whether held in storage or not. This incorporates, yet, is not restricted to, suitcases, electrical things, cash, or other property. You agree to take proper precautionary measures to keep away from misfortune or robbery of, or harm to, individual property. In case of such misfortune, or harm, you consent to release PhuketFit from and against all cases, activities, costs and requests to such losses, misfortune or harm, however brought on, emerging out of or regarding your stay at PhuketFit.
6. CLASSES AND WORKOUT
6.1. In certain circumstances we may need to cancel certain classes or services. We will always try our best to avoid this or provide a replacement service.
6.2. A guest can only join classes of the program he/she is enrolled in, unless advised otherwise by one of our coaching staff.
6.3. Regarding the objectives, injury or fitness level of the guest, our coaches and/or consultants may strongly recommend a guest to join a certain class schedule, which may be different than the one the guest paid for. However, the guest is not obliged to follow the recommendation.
6.4. For health reasons, our coaches and/or consultants can ask the guest to avoid or exit a specific class.
7. PHUKETFIT PROGRAM RULES
7.1. To be allowed to start his/her program (starting day), the guest has to check-in the previews day (before 21:00).
7.2. Once involved in the program, the guest must familiarize him/herself with PhuketFit rules described in the ‘program guidebook’ before using the PhuketFit facilities. This guidebook describing the rules is handed out on the starting day (first day of the program).
7.3. If the guest breaks any of these rules, PhuketFit may be forced to cancel or suspend a guest’s program without notice.
7.4. Our programs are packaged to provide maximum value. We cannot allow a guest to save, transfer or refund days of program and accommodation not used.
7.5. We operate consultation slot basis for our programs, if the guest misses any appointment slots, it may affect his/her program.
7.6. To be entitled to stay in on-site in our resort accommodation, this guest must be enrolled in a PhuketFit program. If a non-PhuketFit program guest would like to come benefit from just private one-on-one training, we can arrange suitable outside accommodation.
8. TRANSFER OF PROGRAM TO ANOTHER PERSON
8.1. A guest cannot give, sell, or transfer a program, or a part of the program that he/she has already paid, to a third party without written approval from PhuketFit.
8.2. Programs are only to be used by the original and specified guest, and will not be transferred into another guest’s name - unless specified and agreed to in writing by a member of the PhuketFit Management Team.
9. PAYMENT
9.1. A 50% deposit is requested per program / per person. the remaining balance will be due no later than 4 weeks prior to arrival.
9.2. For any partner hotel bookings, an extra booking fee will be required.
9.3. The guest has to pay the total amount due, before being allowed to start program.
9.4. The guest can pay by installments, or the total amount of the balance due, before the check-in day.
9.5. Price adjustments may be requested within 14 days of the reservation date for regular-priced programs. However, such adjustments may be subject to changes in line with updated rates if prices have increased or may incur penalty fees as applicable.
CHANGES, CANCELLATIONS, & TERMINATION
10.1. Agreement & Obligations
Once an agreement to provide services (program and/or accommodation) is established between PhuketFit and the Client—evidenced by payment of an initial deposit—both parties are expected to fulfill their obligations. The Client agrees to pay the fees and PhuketFit agrees to provide the services as outlined in the agreement, without modification prior to, during, or after commencement of the program.
10.2. Scope of Policy
This policy applies to any postponement, alteration of stay dates, or cancellation requests made after payment of the initial deposit, and covers potential refunds or credit notes.
10.3. 60 Days or More Notice
For cancellations or postponements made at least 60 days before the scheduled check-in date, PhuketFit will issue a credit note equal to the total amount paid in THB for both the program and accommodation. This credit note is valid for one (1) year from the date of issuance.
10.4. 59 to 14 Days Notice
For cancellations or postponements made between 59 and 14 days before the scheduled check-in date, PhuketFit will issue a credit note for the program cost only (in THB). Any amounts paid toward accommodation will not be refunded or credited. The program credit note is valid for one (1) year from the date of issuance.
10.5. Less Than 7 Days Notice
For cancellations or postponements made with less than 7 days’ notice, no refunds or credit notes will be issued.
10.6. Early Checkouts & Program Termination
Once a program has commenced, no refunds will be issued for early checkout or early termination. In extenuating circumstances, PhuketFit may, at its sole discretion, issue a credit note for any remaining program days at the rate paid. This does not apply to accommodation fees for early checkout.
10.7. Right to Cancel
PhuketFit reserves the right to cancel any program; all deposits and payments are non-refundable unless otherwise noted in writing by PhuketFit.
10.8. Partner Hotel Bookings
Any changes or cancellations pertaining to partner hotel bookings may incur additional fees retained by the hotels in accordance with their own policies.
10.9. Validity of Credit Notes
Unless otherwise agreed by PhuketFit in writing, all credit notes are non-transferable and must be used within the specified validity period of 12 months (1 year) from the date of issuance.
By proceeding with a booking and paying the deposit, the Client acknowledges acceptance of these terms and agrees to be bound by them.
11. INSURANCE:
In the unlikely event of an injury or illness or travel disruption, we highly recommend securing a travel insurance policy as a precaution - all programs include physical exercise, (minor) contact sport and diet regimes – every guest is required to purchase their own personal medical and accidental insurance before they enroll onto a program.
12. PRIVACY
Please refer to our “privacy policy” on our website.
13. CHANGING ACCOMMODATION UPON CHECK-IN
13.1. Booking accommodation and then later deciding that you would like to move accommodation to a nearby hotel, carries a 20% charge of the original accommodation booked. This is because we are always fully booked in advance, so if you do decide to move out of the accommodation you have booked, you will be charged 20% as we cannot fill the now vacant accommodation at such short notice.
13.2. Upgrades may be available upon check-in for an extra fee.
14. TRANSPORTATION
14.1. All programs include a complimentary Airport Pick-up. Any ‘no-shows’ that require a re-arranged date/time, will be charged at the standard pick up rate.
14.2. The return journey to the airport is not included in the program.
15. SPECIAL RATES AND PROMOTIONS
15.1 Special rates and promotions are valid for new reservations only.
15.2 Discounts cannot be combined with any other offers, promotions, or discounts.
15.3 Price adjustments on regular-priced programs may be made within 14 days of the reservation date.
15.4 The promotional discount applies only to the initial reservation. Any extensions to the program or accommodation are subject to current prices at the time of the extension, and the original discount will not be carried over. The promotional discount only applies to the originally booked period unless the discount remains active and valid for onsite booking extensions. The PhuketFit sales and marketing department will determine whether the promotional price is applicable to any extensions.
16. CHANGES TO SERVICES & TERMS AND CONDITIONS
PhuketFit Co., Limited and Inmotion Health and Fitness Services Co., Limited both reserve the right to make changes to services and terms and conditions at any time without prior notice.